Denby Distributor tools & parts only ships within the Continental US. We do not ship to Alaska, Hawaii, APO/FPO, US Territories, Canada or other countries currently. We DO NOT ship to P.O. Boxes or Freight Forwarders. Orders are typically processed and shipped within 24-48 hours of being placed. You will receive a tracking number once your order has been processed. All orders are shipped U.P.S. Ground unless otherwise specified.
NOTE: Orders with 2 Business Day Shipping received after noon EST will be processed the next business day. Orders with 2 Business Day Shipping received after noon EST on Friday will not be processed until the following Monday. If we are experiencing a high volume of orders, shipments may be delayed by a few days with delivery times longer than normal. A customer service agent will contact you via email or telephone when there is a delay with order.
Problem with your online order?
Our Customer Service Experts are knowledgeable and have the resources to resolve any issue quickly. Please call Brook directly at 1 (941) 565-0815, in the rare event that you receive an item that is damaged, has missing parts, or isn’t operating as advertised. Such issues must be reported within 7 days of receiving product. The product or damaged/missing part will be replaced free of charge at our sole discretion.
Unused merchandise purchased online may be returned for a refund within 30 days of the purchase date with a valid receipt, minus shipping fees and a 20% re-stocking fee. Items returned may be refused due to the condition of the returned merchandise. All custom orders, such as rollers and conveyors, are not eligible for returns. “Non-returnable Item” will be noted on the product information page of the website.
For in B2B purchases, please contact Brook (941) 565-0815, or email [email protected] to discuss problems.
How to return merchandise:
- First, call (941) 565-0815 to obtain an RMA number.
- Second, write your RMA number on the copy of your invoice and place it in the carton to be returned.
- Third, ship the product to:
Denby Distributors Inc.
P.O. Box 50372
Sarasota, FL 34232