Easy Payment Methods

Open Account: Available upon receipt and approval of signed credit application.

Credit Cards: Visa, Mastercard, Discover & American Express

Sales & Freight Terms

Prices: All orders are billed at prices in effect at the time of shipment. Prices are subject to change without notice.

Quotations: Large quantities and contract pricing are available on request. Contact your Denby Distributors representative.

Denby Distributors applies the relevant state and local sales tax to each item, unless a valid sales tax exemption certificate has been provided or the item qualifies for an exemption.

Terms: For customers with established credit, terms are Net–30 days from date of shipment. If credit is not established, include payment with order or purchase with credit card. Anticipation discounts are not allowed. All payments must be in U.S. dollars.

Shipping Terms

Important Freight Policy Update

Products are shipped F.O.B. shipping point with shipping cost and handling fees prepaid and added to the invoice. Standard shipping costs are prepaid on shipments shipping out of the warehouse. Special orders are not covered under the prepaid program. Special delivery requests on shipments are not covered under the prepaid program and will be added to the invoice (lift-gate, residential delivery, inside delivery, C.O.D. fees, delivery appointment, limited access, expedited service, etc...).

 

Manufacturer’s Warranties & Sales Literature

The products listed in this catalog are warranted to the final consumer by their manufacturer. Copies of such warranties are supplied with the product or are available from the manufacturer. Denby Distributors may also furnish sales brochures and literature of the manufacturer. Denby Distributors assumes no responsibility for the content of such warranties or sales literature by performing this service.

Warranty Disclaimer

Denby Distributors  has made a diligent effort to illustrate and describe the products in this catalog accurately, however, such illustrations and descriptions are for the sole purpose of identification, and do not express or imply a warranty that the products are merchantable, or fit for a particular

purpose, or that the product will necessarily conform to the illustrations or descriptions. No warranty or affirmation of fact, expressed or implied, is made or authorized by Denby Distributors.

Limitation of Liability

Any liability for consequential and incidental damages is expressly disclaimed. Liability in all events is limited to, and shall not exceed, the purchase price paid.

 

Product Suitability

Many states and localities have codes and regulations governing sales, construction, installation, and/or use of products for certain purposes, which may vary from those in neighboring areas. While Denby Distributors attempts to assure that their products comply with such codes, they cannot assure that their products comply with such codes, cannot guarantee compliance, and cannot be responsible for how the product is installed or used. Before the purchase and use of a product, please review the product application, national and local codes and regulations, and be sure that the product, installation, and use will comply with them.

Force Majeure

Denby Distributors Inc. shall not be responsible for any nonperformance as a result of any event of force majeure.

 

Terms

By placing an order, customers accept and agree to Denby Distributors terms and conditions.

Return of Merchandise

Returns for Denby Distributors products must be made within 30 days from the date of purchase with a valid receipt. Unused merchandise purchased online may be returned for a refund within 30 days of the purchase date with a valid receipt, minus shipping fees and a 20% re-stocking fee. Items returned may be refused due to the condition of the returned merchandise. All custom orders, such as rollers and conveyors, are not eligible for returns. “Non-returnable Item” will be noted on the product information page of the website.

Obtain a Return Authorization Number before returning any products. For in B2B purchases, please contact Brook (941) 565-0815, or email [email protected] to discuss problems.

No return of merchandise will be accepted without a return authorization number placed on the address label. Items being returned must be in the manufacturer’s original carton and include the documentation and/or accessories accompanying the product.

How to return merchandise:

1. First, call (941) 565-0815 to obtain an RMA number.
2. Second, write your RMA number on the copy of your invoice and place  in the carton to be returned.
3. Third, ship the product to:

Denby Distributors Inc.
P.O. Box 50372
Sarasota, FL 34232

 

Credit will be issued upon inspection of the merchandise. Merchandise returned at the customer’s request will carry a 20% restocking charge plus freight costs incurred by Denby Distributors Inc. Special order merchandise may not be returned.

 

Non-Returnable Item Policy

We would like to inform our valued customers that all orders, including but not limited to rollers and conveyors, are not eligible for returns. These items are classified as "Non-returnable Items."

This policy ensures that we maintain the highest standards of quality and service for our products. We appreciate your understanding and cooperation regarding this matter.

For any further inquiries or assistance, please feel free to contact our customer service team.

 

Reporting Discrepancies & Shortages

Report any discrepancy in the number of cartons or damage of cartons to the carrier that delivered the shipment to you. Note any damage or shortage on all delivery receipts or freight bills, and sign for only the material delivered. If, upon further inspection, you notice any concealed damage or loss, you must save all boxes and packing material. Notify the delivery carrier immediately. It is very important that any discrepancies in an order shipment be reported to Denby Distributors immediately. We cannot be responsible for missing packages after the shipper/carrier receiver slip has been signed clear by the customer. If you have any questions or problems with your order, please contact your Denby Distributors customer service representative immediately at 941-565-0815. Not responsible for typographical errors.

Credit Balances

Customers agree that any credit balance will be applied within one (1) year of its issuance. If not applied or requested within one (1) year, any credit balance remaining will be subject to cancellation, and Denby Distributors shall have no further liability.